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Technical Support Representative - Global HQ, Eureka MO, USA

Position Description

The role of Technical Support Representative is to provide Technical Assistance to both customer and internal personnel.

Duties & Responsibilities

• Daily communications, both verbal and written, with customers, sales and manufacturing
• On site and remote support with customer and staff associated to die cutting matters
• Assist with hands on training of customer, manufacturing and sales employees on new products, tooling, equipment and process revisions
• Complete time studies to quantify processing times
• Install and validate equipment/product both in house and remotely
• Perform audits at customer site to determine conformity of product
• Ability to read both customer and company drawings
• Perform in house testing on new products and materials, collect data and provide summary reports
• Answer Technical Support Requests
• Provide clear and concise answers to Technical Service Requests, as well as offer alternatives
• Subject matter expert in printing industry and RotoMetrics product portfolio
• Assist in identifying possible new product offerings
• Make product recommendations based on customer applications
• Assist in make/no-make decision in combination with the WebFab department on unique cutting applications.
• Manage waste responsibly (utilize proper containers, participate in the recycling programs)
• Promote energy conservation
• Other duties as assigned to meet departmental and company objectives.

Knowledge /Skills /Abilites

• Excellent written and verbal communication skills
• Strong problem solving skills and efficient management of time and resources
• Basic computer skills, Microsoft Office, Oracle
• Self-managed and capable of completing tasks in a timely manner

Education / Experience

• Minimum of high school diploma or GED, Technical Diploma, or equivalent industry experience
• 15+ years in the rotary cutting or converting industry

Physical Requirements

• Work in conditions typical of a manufacturing environment – noise, dust, odors
• Be able to lift up to 35 pounds
• Sit/stand/walk 8-10 hours a day
• Must be willing to travel at least 50% of the time

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